IT Service Management Specialist
3 weeks ago
This is an exciting opportunity to work with a leading IT services firm like InfoStructures, Inc. in Rockville, MD.
Estimated Salary: $75,000 - $95,000 per yearJob DescriptionThe Helpdesk Manager will be responsible for managing service desk staff, providing technical support, developing training programs, and contributing to the formal management of the Service Desk.
Key Responsibilities- Manage service desk staff with technical issues, including projects
- Provide service desk coverage and escalation (Tier 3) support
- Develop training programs/resources, conduct training
- Participate and contribute on the formal management of the Service Desk, including managing processes as well as the software platform
- Experience in helpdesk support for clients and internal projects
- Strong problem-solving skills
- Knowledge of IT consulting environments and vertical markets
- Ability to prioritize tasks and manage multiple responsibilities
InfoStructures provides a comprehensive benefits package, including paid vacation, personal/sick days, employee health insurance coverage, and a 401(k)/profit sharing plan.
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