Customer Support Specialist

1 week ago


East Petersburg, Pennsylvania, United States Lancaster Plumbing & Heating Co Inc Full time
About the Role

Lancaster Plumbing & Heating Co Inc is seeking a dedicated Customer Service Representative to join our team. As a primary liaison for customers, you will be responsible for providing exceptional service by building value through engaging and compelling employee and customer experiences.

Job Responsibilities
  • Maintain a high level of productivity in a fast-paced environment.
  • Manage incoming calls, texts, emails, and customer service inquiries with professionalism and courtesy.
  • IDentify and assess customers' needs to achieve satisfaction, resolving issues promptly and efficiently.
  • Communicate with customers through various channels, acknowledging their concerns and providing solutions.
  • Acknowledge and resolve customer issues in a timely manner, ensuring customer satisfaction.
  • Process payments, requests, and maintain accurate records of customer interactions and transactions.
  • Collaborate with your team and management as necessary to ensure seamless communication and effective issue resolution.
Requirements
  • The ideal candidate should have excellent communication, organizational, and interpersonal skills, with the ability to work full-time, Monday through Friday.
  • Candidates must be able to stay calm when customers are stressed or upset, possessing an encouraging and motivating personality.
  • A polished and professional demeanor is essential, along with self-motivation and discipline.
  • Tech and computer savvy competence is also required, with a strong ability to work with a team and a collaborative attitude.

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits including Medical, Dental, Vision, and Life Insurance, paid vacation after 90 days, weekly bonuses, contests throughout the year, 401(k) with company match, comprehensive paid training opportunities, on-going training and mentorship, and a hybrid working schedule, 3 days home/2 days office.



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