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Restaurant Operations Manager
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**About I5S Hometown Sports Bar and Grill**
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at I5S Hometown Sports Bar and Grill. As a key member of our management team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.
Key Responsibilities:
- Business Development: Develop and implement strategies to increase revenue, improve market share, and enhance customer loyalty.
- Operational Excellence: Oversee daily restaurant operations, ensuring seamless execution of menu offerings, inventory management, and staff performance.
- Financial Management: Analyze financial performance, develop and manage budgets, and implement cost-saving initiatives to maintain profitability.
- Team Leadership: Recruit, train, and develop high-performing teams, fostering a culture of excellence, accountability, and customer-centricity.
- Customer Experience: Ensure exceptional customer service, resolve customer complaints, and implement feedback-driven improvements.
- Compliance and Risk Management: Maintain compliance with health, safety, and regulatory standards, minimizing risk and ensuring a safe working environment.
- Continuous Improvement: Stay up-to-date with industry trends, best practices, and emerging technologies, applying knowledge to drive innovation and growth.
Requirements:
- Proven track record in restaurant management, with a focus on business development, operational excellence, and customer experience.
- Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
- Excellent communication, problem-solving, and analytical skills, with the ability to drive results in a fast-paced environment.
- Knowledge of restaurant operations, including menu planning, inventory management, and staff scheduling.
- Ability to work effectively in a team environment, with a customer-centric approach.
- Strong business acumen, with a focus on financial management, budgeting, and cost control.