IT Professional

At Yellowstone Club, we are seeking a highly skilled and motivated IT Specialist to join our team. This is a full-time year-round position located in Big Sky, Montana.

The successful candidate will provide exceptional customer service and IT support to our employees, ensuring that each member and guest receives outstanding service in a friendly environment. Key responsibilities include greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge, and all other components of guest service.

• Ensure total member satisfaction by displaying hospitality and professionalism at all times.
• Empowered to guarantee total member satisfaction.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, members, and guests at all times.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

• Answer help desk calls and document resolutions.
• Ability to handle multiple tasks at a time and properly prioritize the order in which they are resolved.
• Troubleshoot software and applications, including but not limited to general PC/workstation support, basic network troubleshooting, and AV support.
• Provide technical support and basic training to employees.
• The ability to successfully gather all required and relevant information, from users and systems, to troubleshoot tickets to completion.
• Take ownership of all support tickets and effectively escalate when required.
• Create new users (across all systems) and emails.
• Document important information.
• Maintain confidentiality concerning the information being processed, stored, or accessed by the network.
• Bring to the attention of IT management if any documentation is out of date or needs revision.
• Troubleshoot, order, backup, and restore iPhones.
• Run, terminate, and test cable.
• Order and deploy workstations.
• Familiarity with AD, Exchange, and Office 365.
• The ability to work individually and as part of a team.
• The ability to collaborate within a team on a wide variety of projects.
• Strong communication skills.
• Assist with IT infrastructure deployment of all new buildings, sites, and remodels.