Customer Service Associate
5 days ago
Job Title: Customer Service Associate
">About the Role:
">The Member Services Representative will play a vital role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.
">Key Responsibilities:
">- ">
- Greet members, prospective members, and guests with a friendly smile and provide personalized assistance.">
- Handle front desk activities efficiently, including answering phone calls, checking members into the system, and facilitating new member sign-ups.">
- Respond to member inquiries and concerns in a timely manner, escalating issues as needed to Assistant Managers or Managers.">
- Maintain a clean and organized workspace, ensuring a welcoming environment for all members.">
Requirements:
">- ">
- A minimum of 1 year of customer service experience is preferred.">
- Basic computer skills and proficiency in software applications are required.">
- A passion for fitness and health is essential, along with an upbeat and positive attitude.">
- Punctuality and reliability are must-haves, as well as excellent communication skills and problem-solving abilities.">
- A high school diploma or equivalent is required, and candidates must be at least 18 years old.">
Estimated Salary: $40,000 - $55,000 per year (based on location and experience)
">About Our Company:
">Planet Fitness - Midwest Management Group is dedicated to helping individuals achieve their fitness goals in a supportive and non-intimidating environment.
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