Senior IT Infrastructure Manager

4 weeks ago

San Jose, California, United States SCCFCU Full time
Job Summary

The Senior IT Infrastructure Manager will oversee the security, installation, configuration, maintenance, integrity, and troubleshooting of hardware, software, and network systems throughout the organization. This role is responsible for ensuring the smooth deployment of new applications and hardware solutions, as well as maintaining the reliability, security, and optimal performance of the organization's IT infrastructure.

Key Responsibilities

Manage and maintain the organization's computer systems, servers, network devices, firewalls, and storage infrastructure
Implement and maintain robust security measures to safeguard the organization's systems, data, and networks against unauthorized access, cyber threats, and vulnerabilities
Monitor performance of local area network (LAN), wide area network (WAN), network security, internet connectivity, servers, software, and hardware
Install, configure, modify, troubleshoot, and/or manage Windows 2016/2022-based servers, including setup and configuration of Active Directory, Group Policy, Server Monitoring, Services, Replication, Trust Relationships, Certificates, Permissions, and other applications related to or embedded inside the Windows Server operating system
Ensure the smooth deployment of new applications, systems, and network devices
Set up, configure, troubleshoot, and/or manage multi-OU Windows-based network LAN/WAN, including utilization of Avamar Server Backup, monitoring network and server performance, and other troubleshooting and management tools
Set and modify file server security and permissions, create secure file shares, manage file server capacity, deploy network printers, troubleshoot connectivity errors between servers and workstations
Maintain monitoring solutions, verify the integrity and availability of all computing resources, systems, and key processes, review system and application logs, and verify completion of scheduled tasks such as backups
Develop and implement IT policies and procedures
Develop, maintain, and update documentation of IT systems, configurations, processes, and procedures, including preparing reports on system performance, incidents, and upgrades, and providing insights and recommendations for improvement
Work with and manage third-party support and service vendors
Provide support for users, investigate and troubleshoot issues proactively, respond courteously and professionally to users' IT-related requests for assistance or questions as submitted to the ticketing system, phone calls, and walk-ins
Provide technical support and training to users on best practices for system usage and security protocols
Collaborate with other IT professionals to ensure optimal performance of the IT infrastructure
Apply OS patches to PCs and servers on a regular basis and upgrade administrative tools and utilities
Ensure all devices are properly configured with Anti-Virus software
Maintain operational, configuration, or other procedures in Wiki
Perform ongoing capacity planning, performance tuning, hardware upgrades, resource optimization, and routine reporting
Configure CPU, memory, and disk partitions
Maintain and manage VMware environment to ensure that software and hardware are maintained and up to date
Provide timely Service Desk support to users, follow-up, and resolution to fellow team members and support vendors, being proactive in driving resolution to completion
Train and mentor junior system and network administrators
Develop and maintain standards/procedures, security requirements, software configuration, and other application support as needed
Work knowledge of telephony technologies, including Cloud base PBX, voicemail, IVR, and SIP Trunks
Maintain system integrity and connectivity on promise/cloud PBX and integration, including Voicemail, IVR, and SIP trunks
Work knowledge of telecom data circuits and their integration with networking components
Work knowledge in routing technology, including Cisco router and routing protocols such as EIGRP, OSPF, BGP, RIP
Work knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, and VPN
Work knowledge of switching technology, including Cisco standalone switches, switch stacks, core configurations, spanning tree protocol, and security configurations
Perform other related duties as required and assigned to facilitate the operations of the department

Requirements

Bachelor's Degree in information technology and a range of 6-8 years of related experience, and/or equivalent combination of education and experience
Demonstrated leadership roles in previous positions required
One or more of the following certifications is required: MCSA, MCSE, VCP, VCAP, CompTIA Network+, CompTIA Security+, CISSP, ITIL, CISM, PCNSE, CCNA RS, CCNA Security, GSEC
Comparable alternatives from other vendors will be considered
This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California

Working Conditions

Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects
Occasionally lift and/or move up to 10 pounds

EEO Statement
SCCFCU encourages diverse applicants to apply for all positions. SCCFCU does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented "AB 60" driver's license, or any other characteristic protected by law.

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