Order Support Specialist

5 days ago


Dallas, Texas, United States Chefs' Warehouse Full time
What You'll Do:
In this role, you will be responsible for:
  • Providing excellent customer interaction and order management skills.
  • Answering incoming calls and emails to assist customers with placing orders, order modifications, and product inquiries.
  • Ensuring 99% accuracy when entering and processing orders.
  • Providing post-sale support, including returns, exchanges, refunds, and tracking delivery status.
  • Proactively contacting customers to remind them to place orders for the next day.
  • Managing duplicate order reports daily by verifying details and preventing order duplication.
  • Working collaboratively with Sales Representatives to address customer needs and special-order requests.


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