Medical Courier Specialist

4 days ago


Saint Paul, Minnesota, United States Millennium Health Full time
About the Role

In this key role at Millennium Health, you will provide exemplary care and exceptional customer service to patients, clinicians, and our laboratory.

Responsibilities
  • Collect patient urine and/or oral fluid (saliva) specimens
  • Process and package collections or shipping
  • Serve as an intermediary between the practice/clinic and the laboratory
  • Record patient information, physician order details, and pertinent laboratory information
  • Resolve specimen concerns with billing or patient information in ordering portal
  • Order and maintain collection supplies inventory onsite
  • Observe collection for Millennium Health specimens (when applicable)
Requirements

Ideal Candidate:

  • 6+ months of experience as a specimen collector or 1+ years of experience in the medical field, directly supporting patients preferred
  • 2+ years of customer service experience can be considered in place of medical experience
  • Demonstrated ability to navigate a smart phone and computer required
  • Valid driver's license required
  • Medical insurance/billing and/or familiarity with medications/diagnostic codes is a plus
  • Ability to ensure HIPAA, HiTrust, Confidentiality and Compliance policy, procedures, and standards are always adhered to.


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