Customer Service Representative

4 days ago


New York, New York, United States M&R Hotel Management Full time
Overview:
M&R Hotel Management is seeking a highly motivated and organized individual to fill the role of Guest Service Associate - Relief. As a relief associate, you will provide support to our Front Desk team, ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities:
• Provide exceptional guest service, handling all aspects of their stay, from check-in to check-out.
• Assist with daily audits to ensure financial accuracy and compliance.
• Collaborate with other departments to ensure smooth operations and meet guest needs.
• Maintain accurate records of guest interactions and transactions.

Requirements:
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Basic math skills and attention to detail.
• Availability to work flexible hours, including nights and weekends.

Benefits:
• Competitive hourly rate.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.

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