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Retail Sales Associate

2 months ago

Santa Rosa California, United States Express Full time
About Express

Express is a leading fashion retailer offering a wide range of stylish and high-quality clothing for men and women. With a strong presence in the United States, Express operates over 400 retail stores and offers a seamless shopping experience online.

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Express. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks to ensure a smooth shopping experience for our customers.

Key Responsibilities
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience
    • Deliver on all aspects of the customer experience model.
    • Process transactions quickly and accurately reducing the customers wait time.
    • Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
    • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Other essential functions may occur as directed by your supervisor.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements
  • Critical Skills & Attributes
    • Previous retail experience preferred
    • Customer service skills and ability to interact with customers
    • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
    • Demonstrated collaborative skills and ability to work well within a team
Benefits and Compensation

Express offers a range of benefits to help protect full-time associate's health and long-term financial security including:

  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.