Carhop/Server

2 weeks ago

Lancaster, Pennsylvania, United States Soar Restaurants Full time

Job Title: Carhop/ Skating Carhop

Job Summary: We are seeking a skilled Carhop/ Skating Carhop to join our team at Soar Restaurants. As a Carhop/ Skating Carhop, you will be responsible for serving product to guests in a fast-paced and dynamic environment.

Key Responsibilities:

  • Product Delivery: Ensure that product meets operational, quality, and appearance standards before being delivered to guests.
  • Guest Service: Provide friendly, quick, and polite service to guests, promptly responding to their requests and resolving any issues that may arise.
  • Tray Management: Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds.
  • Customer Complaints: Report customer complaints/issues to the Manager on Duty (MOD).
  • Payment and Change: Assist guests with payment and make accurate change quickly and efficiently.
  • Tray and Trash Removal: Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot.
  • Operational Standards: Comply with all company policies, procedures, and operational standards.
  • Cleaning and Sanitation: Perform regular cleaning and sanitation duties, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
  • Additional Duties:
    • Report employee complaints/issues to the MOD.
    • Move and stock food product weighing up to 50 pounds.
    • Skating Carhop:
    • Complete Skating Carhop training requirements.
    • Perform duties while on roller skates.
    • Perform other job-related duties as assigned or required.

Work Environment: This role requires continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment. You will also be exposed to heat and hot liquid shortening while cooking, as well as occasional extreme temperatures based on variable weather conditions.

Qualifications and Requirements:

  • Knowledge and Skills: General restaurant or retail knowledge, basic math and reading skills, effective verbal and written communication skills, ability to follow directions, customer service and multi-tasking skills.

Time/Shift Expectations: Irregular hours, nights, weekends, and holidays.

Job ID: PI250335875