Sales Floor Ambassador

1 week ago


Lacey, Washington, United States Ross Stores, Inc. Full time
About Us
Ross Stores, Inc. is a dynamic and fast-paced retail environment that offers exciting opportunities for growth and development. Our company culture values teamwork, innovation, and customer satisfaction, and we are committed to fostering a positive and inclusive work environment.

Salary
The estimated salary for this role is $16.28-$16.78 per hour, depending on factors such as experience, skills, qualifications, relevant education, certifications, seniority, and location.

Job Description
As a Retail Associate, you will be responsible for ensuring that customers have a positive shopping experience. This includes maintaining a clean and organized store, providing excellent customer service, and adhering to company policies and procedures. Some of your key responsibilities will include:
  1. Maintaining a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
  2. Treating all customers and associates with respect and courtesy; being friendly and professional at all times.
  3. Assisting customers in any way necessary - being register-trained, assisting customers with merchandise, and answering customer questions in a polite and knowledgeable manner.
  4. Providing prompt and efficient responses to customers at all times.
  5. Representing and supporting the company brand at all times.

Required Skills and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:
  • Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.

Benefits
We offer a comprehensive benefits package that includes Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program, Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required), and Referral Bonuses.

Others
This role requires standing, walking, and moving around the store up to 100% of working time. You must also be able to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 pounds. Additionally, you will be expected to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

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