Assistant Store Leader

1 day ago


Victoria, Texas, United States Quick Quack Car Wash Full time
Job Summary

Quick Quack Car Wash is seeking a highly motivated and experienced Assistant Store Leader to join our team. As a key member of our store operations team, you will be responsible for leading the daily operations of the store, developing and implementing business strategies, and driving sales growth.

Key Responsibilities
  • Assist the Store Leader in hiring and training new team members
  • Coordinate the day-to-day workflow of team members and provide direction as needed
  • Assist with employment actions, including discipline and termination of team members in accordance with company policy
  • Monitor store performance and identify opportunities to increase productivity and efficiency
  • Provide excellent customer service and resolve customer complaints
  • Enforce the proper use of sales pitches with the team
  • Maintain proper cash accountabilities at POS registers
Requirements
  • Strong leadership and communication skills
  • Excellent customer service skills
  • Ability to read, count, and write accurately
  • Ability to work various hours, weekends, and holidays
  • Ability to smile and maintain a clean appearance as per the dress and grooming standards
  • Ability to assign and delegate tasks
  • High school diploma or equivalent preferred
  • Prolonged periods of standing and working on the cash register or related equipment
  • Ability to lift up to 15 pounds at times
Competencies
  • Planning & Organizing: Drive memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience
  • Business Acumen: Contribute to the overall financial success of the store by partnering with the Store Leader to analyze reporting and daily trends to make strategic business decisions
  • Inspiring Others: Motivate and inspire the team through Quick Quack's core values (Smart, Kind & Driven)
  • Execution: Clearly communicate the standards of Quick Quack Car Wash and monitor outcomes to ensure everyone adheres to companywide policies and procedures
  • Delegation & Empowerment: Provide clear expectations, involve others in developing plans, and hold team members accountable to customer service standards
  • Selecting Talent: Recruit and hire strong talent to ensure the store is always staffed to meet business needs
  • Building Talent: Develop the team to ensure they provide outstanding service and are prepared for future growth
  • Coaching: Provide ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans
  • Decision Making: Actively seek data from a variety of sources to identify opportunities and make rapid and well-informed decisions to improve results
Pay/Benefits Information
  • Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; paid time off; paid sick leave; and parental leave and benefits

Eligibility for this role at Quick Quack Car Wash requires a clean driving record, meaning that you may not have any major moving violations or serious preventable accidents within the last 3-5 years. Must have a current Driver's License (not suspended or expired).

Salary Description

$16.50-$18.50



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