Customer Service Management Trainee
4 weeks ago
Unlock Your Potential
As a Customer Service Management Trainee at Uline, you'll embark on a comprehensive journey to master the art of customer service management. Our state-of-the-art call center is the perfect environment to hone your skills and empower our representatives to deliver exceptional customer experiences.
Key Responsibilities
- Develop a deep understanding of customer service management through our hands-on training program.
- Lead and develop a team of customer service representatives by setting clear goals, evaluating performance, and providing constructive feedback.
- Identify areas for improvement in department procedures and standards.
Requirements
- Bachelor's degree.
- Proven track record of customer-focused service, teamwork, and attention to detail.
- Prior leadership or management experience is a plus.
What We Offer
- Competitive compensation package.
- Comprehensive benefits, including medical, dental, vision, and life insurance.
- 401(k) with 6% employer match.
- Tuition Assistance Program for professional continuing education.
- Bonus programs for annual performance, sales goals, and profit sharing.
About Uline
Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for exceptional service, quality products, and same-day shipping of our vast in-stock inventory. With over 9,000 employees across 13 locations, we're committed to excellence and growth.
Equal Opportunity Employer
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