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IT Infrastructure Specialist

2 weeks ago


Sandy Springs, United States Franklin Fitch Full time

At Franklin Fitch, we are seeking a highly skilled IT Infrastructure Specialist to join our dynamic IT team. This role is ideal for a tech-savvy professional with a strong generalist IT background.

The successful candidate will be responsible for ensuring the reliability, security, and efficiency of our IT systems, networks, and infrastructure. They will provide exceptional support to internal users, troubleshooting hardware, software, and network issues promptly, and escalating advanced problems to senior staff when needed.

This role is hybrid in Sandy Springs, GA - 3 days in office per week.

Key Responsibilities
  • Provide first-line support for IT-related issues via ticketing systems, email, phone, or chat platforms.
  • Troubleshoot and resolve hardware, software, and network issues efficiently.
  • Deliver exceptional customer service while maintaining accurate records of support activities.
IT Infrastructure Management
  • Manage user accounts, permissions, and credentials across Active Directory, Microsoft 365, and other platforms.
  • Perform server configuration, routine monitoring, and maintenance, ensuring systems operate optimally.
  • Support the setup and troubleshooting of IT hardware, including PCs, printers, mobile devices, and network equipment.
Network and Security
  • Monitor and maintain our LAN, WAN, and VPN connections.
  • Diagnose connectivity issues and implement solutions to maintain a secure and stable network.
  • Collaborate on firewall configurations and network security protocols.
Software and Applications
  • Deploy, update, and manage company-approved applications and software solutions.
  • Ensure timely rollout of patches and updates to mitigate security vulnerabilities.
Qualifications and Skills
  • Associate's degree in IT, Computer Science, or equivalent experience.
  • Minimum of 3 years in IT support or systems administration roles, preferably within an MSP or similar environment.
Technical Skills
  • Strong knowledge of Windows and Mac operating systems for clients and servers.
  • Hands-on experience with virtualization technologies such as VMware or Hyper-V.
  • Solid understanding of networking principles (TCP/IP, DNS, DHCP, VLANs).