Public Safety Telecommunicator
3 weeks ago
At the City of Glasgow, we are seeking a highly skilled and dedicated Public Safety Telecommunicator to join our team. As a Public Safety Telecommunicator, you will play a critical role in responding to emergency and non-emergency calls, providing critical information to first responders, and performing related administrative duties.
Key Responsibilities:- Receive and process emergency and non-emergency calls, prioritizing and documenting all calls for service.
- Relay information to the appropriate source for assistance, including police, fire, and medical services.
- Administer care by providing pre-arrival medical instructions or directing callers through procedures such as CPR, childbirth, or controlling of blood loss.
- Manage communication of emergency personnel responding to incidents and assist with incident operations during events such as active shooter and officer down responses.
- Take protective actions for first responders by providing life-safety information during responses such as officer down and MAYDAY calls.
- Analyze conflicting and/or limited location information to direct first responders to the scene.
- Negotiate with suicidal callers or hostage takers.
- Deploy to the scene of planned events, major emergencies, or ongoing incidents.
- Operate LINK/NCIC terminal to obtain and disseminate pertinent information.
- Operate CAD terminal efficiently to document data, events, responder's actions, and annotate call dispositions.
- Effectively review files for missing persons, wanted person, protective orders, and stolen items.
- Graduation from an accredited high school or its equivalent (GED).
- Completion of Telecommunications Academy.
- Must be certified as a Telecommunicator in the State of Kentucky or must obtain certification within six (6) months of date of employment.
- Must be at least eighteen (18) years of age.
- Must be a United States citizen.
- Must possess well-developed listening communications skills.
- Must be able to work a varied schedule.
- Ability to successfully complete a background, polygraph and drug screen, suitability screening.
- Yearly in-service required eight (8) hours to maintain Telecommunicator certification.
- Bi-annual in-service to maintain LINK/NCIC certification for terminal access.
- Computer literate.
- Text proficient.
- Possess data analytics skills.
- An expert multi-tasker.
- Ability to calm and control stressful situations.
- Ability to analyze and solve problems.
- Knowledge of geographical area and agency jurisdictions.
- Ability to work and remain calm under extreme pressure in a noisy environment.
- Ability to maintain confidential information and material.
- Ability to listen to and understand instructions and requests for information.
- Ability to learn and retain departmental policies.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, childbirth, pregnancy/childbirth-related medical conditions, age, or disability or any other protected class. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. If you need an accommodation to complete the application process, contact City of Glasgow.
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