Residential Operations Manager

2 weeks ago


Allentown, Pennsylvania, United States East Penn Human Services Full time

Job Summary

The Residential Manager position is a supervisory role that oversees the operation and management of assigned site homes. This leadership role requires providing frontline supervision to direct support staff, meeting regularly to provide skill training and mentoring, and documenting any identified needs for improvement. The successful candidate will be responsible for managing site scheduling, collaborating with HR, and attending planning and team meetings.

Key Responsibilities

  • Provide frontline supervision to direct support staff
  • Manage site scheduling, including callouts and time-off requests
  • Collaborate with HR team on interviewing, hiring, and performance evaluation
  • Attend all planning and team meetings
  • Schedule and attend medical appointments with individuals
  • Respond to crisis situations by notifying appropriate persons and completing incident reports
  • Develop and coordinate monthly individual activities and community outings
  • Manage and monitor home and individual-related expenditures
  • Oversee maintenance, upkeep, and safety of physical site and vehicles
  • Monitor and ensure timely completion of site documentation
  • Work closely with QA team to ensure licensing and compliance requirements

Requirements

  • Minimum 2 years' experience working with adults with ID/A and/or challenging behavioral/mental health issues
  • High School Diploma, Bachelor's degree preferred
  • Valid PA driver's license with good driving record
  • Basic computer skills and Microsoft Office applications knowledge
  • Effective oral and written communication skills
  • Successful completion of ODP required training
  • Commitment to EPHS Mission & Values

Estimated Salary Range: $45,000 - $60,000 per year, depending on experience and qualifications.



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