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Customer Service Representative

1 month ago

Elgin, Illinois, United States Continental Datalabel Inc Full time
Job Description

At Continental Datalabel, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations support team, you will be responsible for providing exceptional customer service and support to our clients nationwide.

Key Responsibilities:

  • Provide customer service support including product availability, pricing, shipment tracking, order placement, invoicing, and issue resolution.
  • Receive, enter, and review catalog orders received via phone, fax, or email.
  • Enter and verify accurate shipping charges.
  • Provide customer service support for all custom quotations and orders.
  • Prepare required shipping documents based on delivery type or location.
  • Contact customers with questions or updates on orders.
  • Document and enter returns/credits.
  • Enter and track custom ribbon orders.
  • Process and review order reports.
  • Sales support by providing customers with product knowledge and enhancement offerings.
  • Gather and enter information for new customer credit application and forward to Accounts Receivable.

Our ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

As a member of our team, you will have the opportunity to work with a dynamic and experienced group of professionals who are dedicated to delivering unparalleled quality, reliability, and service to our clients. We offer a competitive compensation package, comprehensive benefits, and a collaborative work environment that fosters growth and development.

Join us at Continental Datalabel and embark on a rewarding career journey where your skills will be honed, your ideas will be valued, and your career will flourish.