Learning Technologist

Smith College seeks a highly skilled Learning Technologist to join our team. As a key member of our Executive Education department, you will be responsible for the system administration of Moodle Workplace for all non-degree programming. You will also serve as a technical resource in support of multiple platforms used in operating the department, managing all phases of the learner and faculty experience that intersects with technology.

Key responsibilities include analyzing program and participant data to make program enhancements, providing facilitation, administrative, content design, and adult learning principles in support of programming. You will also take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

• Manage Technology & Systems: (60%)
  • Apply adult learning theory, design models, and best practices to build interactive learning experiences through the LMS platform to reinforce course content.
  • Create and update program sites and courses for each program offering; blended, live online, and on-campus delivery modes.
  • Provide instructional, LMS technical support, and troubleshooting expertise to executive education faculty and learners.
  • Manage upgrades with LMS (Moodle Workplace); communicate changes to learners/faculty.
  • Stay current with learning technology trends; explore, evaluate, and recommend new tools/technologies to enhance the user experience.
  • Act as a technical resource for multiple operational platforms within the department (Salesforce, Pardot, Blackthorn, etc.).
  • Develop ongoing training and training materials, visual aids for learner and faculty onboarding.
• Data Analysis: (20%)
  • Develop, implement, and analyze post-program surveys.
  • Track enrollment and participant progress.
  • Identify trends in utilization.
  • Create and sustain departmental dashboard.
  • Synthesize analysis using Airtable, Tableau tools.
  • Assess data to make programming recommendations.
• Program Support: (20%)
  • Coordinate program logistics; Moodle, Zoom.
  • Lead development of program workbooks, faculty bios, content, and participant bios.
  • Manage Faculty and Participant invoicing/purchase order process as necessary.
  • Contribute to process improvement and quality initiatives.

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications:

Bachelor's degree and between 3-5 years of relevant experience, preferably in a business or higher education context or an equivalent combination of education and/or experience. Demonstrated experience with learning management systems. Intermediate proficiency in MS Excel.

Experience working with individuals from diverse backgrounds.

Preferred Qualifications:

Moodle experience preferred. Additional exposure to learning, CRM, and tools; Tableau, Airtable, Salesforce.

Skills:

Excellent communication, collaboration, and interpersonal skills. High attention to detail and accuracy. Ability to synthesize data and translate into actionable insights and recommendations. Organized, problem solver that can manage competing priorities and time-sensitive projects independently. An understanding of adult learning theory and a learning mindset is beneficial.

Please attach a current resume and a cover letter in order for your application to be considered for this position. Be sure you have provided all attachments before submitting your application.