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Customer Service Representative
1 week ago
**Job Summary:** We are looking for a skilled Customer Service Representative to join our team at BioLife Plasma Services in Las Vegas, North. The successful candidate will provide exceptional customer service to donors and internal stakeholders while maintaining the highest standards of quality and safety.
**Key Responsibilities:
* Respond to phone calls and welcome visitors in a professional manner*
* Facilitate appointments and manage donor records*
* Offer support to donors and colleagues*
* Organize filing systems and ensure accurate record-keeping*
* Identify areas for process improvements and present recommendations to the center management team*
**Essential Qualifications:
* High school diploma or equivalent*
* Ability to perform physical tasks such as standing and walking for extended periods*
* Flexibility to work varied shifts including evenings, weekends, and holidays*
* Physical stamina to handle occasional heavy lifting and equipment operation*
**Compensation Package:** The starting hourly wage is $18.50, with the possibility of adjustments based on state or local minimum wage requirements. Additionally, we offer a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) plan, and more.