Logistics Coordinator
3 weeks ago
Job Summary:
The Logistics Coordinator - Supply Chain Management will be responsible for supporting the day-to-day operations of shipments containing clinical trial supplies and samples. This role ensures a high level of support, service, reliability, and availability to internal departments. The successful candidate will be responsible for ensuring efficient and effective operations of the section.
Responsibilities:
- Direct point of contact for couriers for shipping, tracking, receiving, and reporting concerns related to inbound and outbound supply shipments.
- Responsible for the tracking and follow-up of all 3PL sample shipments and shipments.
- Reviews and reports daily supply order delays to the Project Management and/or designee.
- Participates in Courier operational meetings and reports any issues or concerns regarding courier operations to Senior Level/Team Lead/Manager.
- Supports the site services logistics coordinators.
- Coordinates the review and action required on custom reports.
- Supports in the investigation and solving of Quality Events, including delayed or missing shipments and all courier events and failures.
Requirements:
- High School diploma or equivalent required and minimum of two years general logistics experience with clinical trials required or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities.
- Excellent client and phone service skills.
- Knowledge of Good Clinical Practices and laboratory principal's pre-analytical, analytic, and post-analytic influences on specimens and results.
- Intermediate level of computer literacy.
- Accurate data entry skills.
- Superior analytical, interpersonal, and time management skills.
- Excellent verbal communications and customer service skills in the English language - additional languages are an advantage.
- Critical thinking and problem-solving skills to support quality decision making.
- Proven negotiation and problem resolution skills.
- Maintains confidentiality of client protocols and study data.
Additional Information:
This role reports to Team Lead Site Services or above and is an integral part of the Integrated Resources team.
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