Patient Liaison

1 month ago


Saratoga Springs, New York, United States Saratoga Hospital Full time
Job Summary:

Saratoga Hospital seeks a skilled Patient Liaison to provide exceptional support to patients, families, and visitors in our Emergency Department. As a key member of our team, you will serve as a liaison between patients, family members, visitors, and staff, enhancing the personal service experience while enabling ED staff to focus on direct patient care.

Key Responsibilities:
  1. Establish rapport with patients, family members, and visitors, providing clear explanations of policies and procedures as needed.
  2. Maintain open communication among patients, family members, and visitors, working collaboratively with ED staff to ensure a smooth patient flow.
  3. Respond to patient, family member, and visitor requests or problems with direct action or referral to the appropriate department or person.
  4. Work closely with ED and registration staff to maintain open communication and facilitate smooth patient flow.
  5. Assist with comforting families who have experienced the loss of a loved one and assist with necessary arrangements.
  6. Provide diversional activities for children, such as coloring books and crayons, and assist parents as needed while maintaining a safe environment.
  7. Maintain knowledge of current ED services and hospital policies regarding patient registration, treatment, admission, discharge, visitation, information release, parking, and more.
Additional Responsibilities:
  1. Assist the unit secretary with clerical duties, including answering the phone, making copies of records, and faxing documents.
  2. Make arrangements for families regarding temporary housing.
  3. Assist patients/families with transportation arrangements when necessary.
  4. Assist in obtaining wheelchairs and stretchers for the ED.
Requirements:

We are seeking a high school graduate with at least 2 years of experience dealing with the public. Experience in an Emergency Department setting is strongly preferred. A minimum of 2 years of college or an equivalent combination of college-level education and healthcare experience is also preferred.



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