Call Center Specialist
5 days ago
EMPLOYERS is a dynamic and fast-growing provider of workers' compensation insurance and services. We are seeking a skilled Insurance Support Professional to join our team.
About the CompanyWe are headquartered in Nevada and attribute our long-standing success to our dedicated employees across the United States.
Role and Responsibilities- Provide exceptional customer service to our clients and customers via phone, email, and chat.
- Work closely with our team to resolve customer inquiries and provide support.
- Utilize internal and external resources to improve knowledge and skill base.
- Meet performance and quality standards.
- A High School diploma or GED equivalent is required.
- At least one year of experience in office, in a call center environment is preferred.
- You must be able to perform multiple tasks simultaneously and adjust priorities appropriately in a fast-paced environment.
- Excellent communication and customer service skills are essential.
- Possess expert PC skills including Outlook, Word, Excel spreadsheets, and Internet use.
- Experience with cloud-based Call Center ACD/CRM software is preferred.
- Bilingual English/Spanish communication skills are a plus.
- An Associate's Degree is preferred but not required.
The estimated salary for this role is $20.50 per hour ($21.50 per hour for bilingual candidates). You will also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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