Call Center Specialist

5 days ago


Sens, Bourgogne-Franche-Comté, United States Employers Full time
Job Summary

EMPLOYERS is a dynamic and fast-growing provider of workers' compensation insurance and services. We are seeking a skilled Insurance Support Professional to join our team.

About the Company

We are headquartered in Nevada and attribute our long-standing success to our dedicated employees across the United States.

Role and Responsibilities
  1. Provide exceptional customer service to our clients and customers via phone, email, and chat.
  2. Work closely with our team to resolve customer inquiries and provide support.
  3. Utilize internal and external resources to improve knowledge and skill base.
  4. Meet performance and quality standards.
Requirements
  • A High School diploma or GED equivalent is required.
  • At least one year of experience in office, in a call center environment is preferred.
  • You must be able to perform multiple tasks simultaneously and adjust priorities appropriately in a fast-paced environment.
  • Excellent communication and customer service skills are essential.
  • Possess expert PC skills including Outlook, Word, Excel spreadsheets, and Internet use.
Preferred Qualifications
  • Experience with cloud-based Call Center ACD/CRM software is preferred.
  • Bilingual English/Spanish communication skills are a plus.
  • An Associate's Degree is preferred but not required.
Salary and Benefits

The estimated salary for this role is $20.50 per hour ($21.50 per hour for bilingual candidates). You will also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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