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Glen Mills Guest Services Representative
3 weeks ago
The estimated salary for this role is around $40,000 - $50,000 per year, depending on experience.
Key Responsibilities:- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Bookkeeping: keep accurate records of all hotel guest account information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Field customer complaints when necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
