Unified Communications Systems Administrator

4 days ago


Scott Air Force Base, Illinois, United States The Newberry Group Full time
Company OverviewNewberry Group is a professional services firm providing information security compliance, governance, program/project management, and mission-critical project-based consulting to public sector clients nationwide. With a highly skilled and talented workforce, we deliver superior quality and client intimacy.

Estimated Salary Range$70,000 - $110,000 per year, depending on experience and qualifications.

Job DescriptionWe are seeking a VoIP & Unified Communications Specialist to support the requirements within our DISA end-client. This position is for the Unified Capabilities O&M Incident Management Desk within DISA's 24x7 Network Operations Center (NOC) on Scott Air Force Base, Illinois, supporting worldwide voice and video services. Shift work to include nights and weekends is required.

Key Responsibilities
  • Conduct network and telecommunications system incident investigation.
  • Monitor DoD-wide voice/video support hardware and services: Voice telephony switching on Unclassified and Classified networks, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.
  • Maintain, troubleshoot, document, and repair network devices including phone systems, call managers, VTCs, network infrastructure, and trunk circuits.
  • Analyze network and telecommunications alarms and identify potential issues/solutions.

Required Skills and Qualifications
  • Proficiency in two or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems.
  • Competency in two or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.
  • Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
  • General understanding of IP and transport network topologies.
  • High School Diploma and 2-4 years of relevant technical experience.

Benefits and PerksNewberry Group offers a competitive benefits package, including medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.

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