Restaurant Supervisor

4 weeks ago

Tappahannock, Virginia, United States Potomac Family Dining Group Full time
Job Title: Assistant Manager

This role is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant supervision in accordance with established company standards.

Key Responsibilities:
  • Assists in managing Restaurant Environment during scheduled shifts with limited decision-making authority
  • Ensures prompt, friendly service according to company guidelines
  • Ensures the immediate response and correction of all verbal guest complaints
  • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
  • Assists in maintaining adequate inventory levels
  • Ensures product preparation and presentation uncompromisingly meeting company standards
  • Maintains and enforces effective safety and security programs according to company policy and government standards
  • Promotes and supervises restaurant organization, cleanliness, and sanitation
  • Assists in executing all incentive contests and educates associates on promotions and new menu offerings
Requirements:
  • High School Degree or equivalent education and/or experience
  • One to Two (1-2) years of guest service experience
  • One to Two (1-2) years of prior supervisory experience, preferably in a casual dining setting
  • Positive attitude and the ability to handle highly difficult guest interactions
  • 21+ years old
  • ServSafe Alcohol and Food Certification a plus
  • Reading, writing, basic math, and verbal communication skills in English are required
  • Bi-lingual experience a plus
  • Ability to pass company background check
  • Reliable transportation and government-issued driver's license required
  • Ability to work 40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends, and holidays
Physical Demands:
  • Mobility required during the entire shift
  • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
  • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
  • Must be able to speak clearly and listen attentively to guests and other employees
Working Conditions:
  • Subject to wet floors; loud noises; fast-paced; outdoor conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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