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Fire Service Technician
2 months ago
Job Summary
We are seeking a highly skilled Fire Service Technician to join our team at Johnson Controls International. As a Fire Service Technician, you will be responsible for diagnosing and repairing electronic fire alarm systems and other related building system products at customer sites.
Key Responsibilities
- Receive service calls from the Service Resource Center and contact customer representatives to ascertain equipment/system problems
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, and other resources to repair equipment
- Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell
- Read and interpret blueprints, diagrams, submittals, specifications, software, and operational product manuals
- Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction
- Complete Service Acknowledgements with proper coding through communication devices
- Participate in a scheduled On-call rotation and help train or mentor others on the service team
Requirements
- 5-10 years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
- Valid Fire Alarm License
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
- High School Diploma or equivalent
- Ability to follow verbal and written instructions
- Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
- Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet
- Ability to work flexible hours, including weekends, to meet customer requirements
- Overnight travel may be required
- Demonstrate a high level of customer service
- Maintain truck inventory to ensure timely response to customer needs
- Ability to adhere to, implement, and follow safety guidelines and procedures at all times
- Strong organizational skills, positive attitude, and ability to learn quickly
- Possess a valid driver's license and driving record that meets company requirements
- Able to pass a pre-employment background and drug test
- Retain any licenses required by National, State, and Local codes
Preferred Qualifications
- NICET Level II certification
