Software Support Manager
2 weeks ago
We are seeking a highly skilled Software Support Manager to join our team at Paradigm Solutions International. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients and partners.
The successful candidate will have a strong background in technical support and troubleshooting, with excellent communication and problem-solving skills. You will be responsible for managing software product requirements and specifications, releasing and managing software updates, and providing sales support to prospective customers.
Key Responsibilities:
- Manage software product requirements and specifications
- Release and manage software updates
- Provide sales support to prospective customers
- Manage customer support and vendor relationships
- Participate in on-call, after-hour shift rotation to ensure service levels
Requirements:
- Demonstrated ability to multi-task and work well with teams
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office and Microsoft Outlook
- Knowledge or experience in disaster recovery or emergency planning is a plus
Benefits:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
Paradigm Solutions International is a dynamic small business providing high-quality emergency planning software and consulting services to commercial businesses and government organizations. We are committed to helping our clients prepare for, manage, and recover from business disruptions.
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