Service Manager

4 weeks ago

Elko, Nevada, United States IMDEX Full time
Job Description

IMDEX is a leading global Mining-Tech company with a market cap of $1.1 billion+. We enable successful and cost-effective operations from exploration to production, in both surface and underground applications. Our operations span North America, South America, APAC, Europe and Africa.

We provide a unique solution stack extending from drilling productivity tools to rock knowledge sensors through to our data management and analytics offering. This stack enables our clients to drill faster and smarter, obtain accurate subsurface data and receive critical information in real-time.

The ultimate value this delivers is in enabling our drilling and resource company customers to maximize economic benefit in the identification, delineation and extraction of mineral resources globally.

Key Responsibilities
  • Providing input into services strategy and actively implementing strategy as defined for designated Area to achieve financial goals.
  • Collaborating with sales and internal IMDEX support teams to ensure consistent and seamless service provision for clients.
  • Creating and monitoring service department benchmarks in alignment with financial and operational objectives and expectations.
  • Ensuring service solutions are based on client needs, aspirations and IMDEX goals.
  • Providing feedback to product design teams so that products can be tailored to clients' needs.
  • Providing training, technical support and guidance to team.
Requirements
  • Completion of Secondary education level.
  • At least 7 years' experience in a sales and / or services role, preferably in the Mining industry.
  • At least 2 years' team management experience in a similar position.
  • Experience working with client relationship management systems (CRM).
  • Understanding of relevant industry processes and experience including drilling and mining. Understanding of drilling optimization, rock knowledge and data analytics. Understanding of specific and companion IMDEX technologies (e.g. Gyros/Fluids) and their applications.
  • Experience managing the processes for Service excellence.
  • Financial budgeting experience.
Why IMDEX is an Exciting Place to Work

At IMDEX we call it the 'X Factor'. We have leading geoscience and engineering capabilities; world-class IP, product development, manufacturing facilities, precision instrumentation, an exciting pipeline of industry-changing technologies. Our global presence and client network is unparalleled. We have a fun and diverse team that is encouraged to be innovative, speak-up and contribute to the ongoing success of our company.

We offer high caliber candidates:

  • A working environment that values innovation and creativity.
  • The opportunity to work with a team of industry experts to deliver market leading technologies.
  • Paid parental leave.
  • 100% employee monthly health care premium paid.
  • An industry competitive salary.
  • Flexible working arrangements.
  • Career progression opportunities.

IMDEX is an Equal Opportunity Employer committed to employing a diverse workforce and providing a workplace of respect and inclusiveness. We are proud to announce Sally-Anne Laymen (IMDEX Non-Executive Director) and Michelle Carey (Chief of Product Management & Marketing) were included in the 2018 edition of the "100 Global Inspirational Women in Mining." IMDEX's Board places great emphasis on ensuring our company is a safe, high performing and welcoming workplace.

The information submitted during the recruitment process will be stored and processed as per IMDEX Limited Privacy Policy found at

Agency calls and candidates will not be considered.

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