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Healthcare Operations Specialist

1 week ago

Jersey City, New Jersey, United States EPM Scientific Full time
Job Description:

We are seeking a dedicated and organized Patient Services Coordinator. This role is crucial for managing the day-to-day operations of the patient services hub, ensuring seamless communication between various stakeholders, and providing exceptional support to our field teams and patients.

Key Responsibilities:
  • Hub Operations Management:
    • Oversee daily operations of the patient services hub.
    • Maintain regular communication with the hub and third-party pharmacies.
    • Manage ordering, logistics, and processes for all product orders.
    • Ensure benefit investigations (BI) and prior authorizations (PA) are completed and communicated to field associates and the Market Access team.
  • Field Team Liaison:
    • Act as a point of contact for the field team, providing necessary information related to inquiries and accounts.
    • Support Regional Business Managers (RBMs) and Field Reimbursement Managers (FRMs) with relevant information.
  • Account Setup with Specialty Pharmacy:
    • Collaborate with the Sales Director (SD) to set up customer accounts.
    • Maintain and update account statuses for internal and field associates.
    • Provide shipping information to distributors when available.