Pool Service Technician
2 weeks ago
Job Summary
We are seeking a skilled Pool Service Technician to join our team at Fluidra North America. As a key member of our service team, you will be responsible for providing exceptional service to our customers by ensuring the timely, accurate, and professional maintenance of Fluidra products.
Key Responsibilities
- Schedule and perform service calls in a timely and organized manner.
- Educate dealers and pool owners on proper product installation, operation, maintenance, and service.
- Deliver product training seminars as requested by dealers and Fluidra sales managers.
- Instruct dealers on Fluidra's warranty guidelines and claims processing procedures.
- Represent Fluidra at local and national trade shows and seminars, in conjunction with Fluidra sales and marketing personnel.
- Work closely with Fluidra sales managers to promote Fluidra products and services.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Write routine reports and correspondence.
- Communicate and present effectively before groups of customers or employees of organizations.
- Ability to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Up to 75% travel.
Requirements
- 5+ years of industry experience, in addition to significant customer service experience.
- Outstanding communication and presentation skills.
- Positive attitude.
- Strong technical and mechanical aptitude.
- Strong working knowledge of pool/spa operation, including significant experience in pool/spa product installation and repair.
- Working knowledge of MS Office and email software.
- Must take direction well, follow instructions carefully, and exercise sound judgment in the course of assisting customers.
- Must have a clean driving record.
What We Offer
- An exciting opportunity to work with a company that offers a competitive total rewards package, including 2 weeks of vacation, 11 paid holidays, full range of health benefits, 401(K) matching, health and wellness programs, gym reimbursement, educational assistance, company-sponsored FUN events, and generous product discounts.
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