Commercial Agency Support Representative
2 weeks ago
At GEICO, we're committed to providing exceptional service to our customers and partners. As a Commercial Agency Support Representative, you'll play a critical role in delivering personalized support to insurance agents and their customers. Your expertise will help resolve complex issues, provide timely solutions, and foster strong relationships with our agency partners.
Key Responsibilities:- Provide exceptional customer service to insurance agents and their customers via phone, email, and chat
- Resolve complex issues related to commercial business-to-business relations, including policy changes, coverage questions, and underwriting inquiries
- Collaborate with internal teams to provide timely solutions and escalate issues as needed
- Develop and maintain strong relationships with agency partners to ensure their needs are met and exceeded
- Stay up-to-date on industry trends, regulatory changes, and product updates to provide expert guidance to agents and customers
- Minimum 2 years of customer service or administrative support experience
- Preferred experience working in an insurance agency or as a trucking insurance agent
- P&C license preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, high-volume call center environment
- High school diploma or equivalent; college degree or currently pursuing preferred
- Premier Medical, Dental, and Vision Insurance
- Paid Vacation, Sick, and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
GEICO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where all associates feel valued and respected. If you're passionate about delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity.
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