Customer Service Representative

4 days ago

Tallahassee, United States Hendrick Automotive Group Full time
Job Title: Part-Time Guest Services Representative

Job Summary: We are seeking a Part-Time Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional customer service, ensuring a positive and welcoming environment for our guests, and supporting the administrative functions of the sales team.

Key Responsibilities:

  • Provide friendly and responsive service to guests, ensuring a positive and welcoming environment.
  • Perform administrative tasks, including recording customer traffic and producing reports with critical sales process metrics.
  • Answer incoming phone calls in a courteous and professional manner, directing calls to the appropriate person and taking accurate messages.
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
  • Track and filter incoming calls, taking messages and communicating effectively with the Guest Services Manager and Greeters.
  • Reconcile and update data entry with dealership software.
  • Produce daily reports, including the Daily Update, Performance Metric, and other core Guest Services reports.
  • Walk around the showroom hourly to offer refreshments to guests and maintain a clean and comfortable environment.
  • Provide a warm, positive, and happy environment for guests, their children, and fellow teammates.
  • Participate in required training and maintain an organized, clean, and safe work area.
  • Follow company policies and procedures, as well as Federal, State, Local, and Company safety rules and regulations.

Requirements:

  • Previous customer service experience desired.
  • Excellent interpersonal, communication, and organizational skills.
  • Intermediate skills in Microsoft Office Products.
  • Ability to learn Dealership Management System and web-based applications.
  • Valid Driver's License.
  • Automobile Salesperson License.

Work Environment:

The position requires regular and predictable attendance, with scheduled shifts including evening hours, weekends, and holidays. Duties are performed primarily in the showroom or outdoor sales lot, with frequent clerical and administrative responsibilities and interaction with customers and employees.

Core Values:

We are committed to Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.

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