Senior IT Support Specialist

4 weeks ago


East Chicago, Indiana, United States Scrap Metal Services, LLC. Full time
Job Title: Level 2 IT Technician

A leading industrial services and metals recycling company, Scrap Metal Services, LLC, is seeking a highly skilled Level 2 IT Technician to join their team. Reporting to the Senior IT Manager, the successful candidate will be responsible for providing technical assistance and support to the business, troubleshooting hardware and software issues, and helping to maintain computer systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently and as part of a team.

Key Responsibilities:
  • Maintain and troubleshoot global networking infrastructure, including local area networks, wide area networks, security devices, and server/desktop hardware.
  • Manage ERP platform security and user set ups.
  • Create, implement, and maintain all network and computer systems policies, procedures, and standards.
  • Support users' desktop and server environments, including installing, configuring, and maintaining software.
  • Analyze, test, troubleshoot, and resolve network and system problems.
  • Promote security awareness and compliance.
  • Manage all network operations and security.
  • Assist in developing, implementing, and maintaining disaster recovery and business continuity plans.
  • Record, track, and document the problem-solving process including actions taken through to the final resolution.
  • Oversight of IT Operations:
    • Providing timely and accurate communication to users of network status including notice of scheduled downtime, network 'events' such as slowness, etc.
    • Monitoring network status in collaboration with IT stakeholders.
  • Assist in identifying computer or network equipment for replacement, upgrade or decommissioning.
Requirements:
  • 3-5 years of experience as an IT Support Technician or equivalent.
  • Possession of CompTIA A+ Certification is required.
  • Ability to travel when required.
  • Familiarity with Microsoft Certified Professional (MCP) and Microsoft Certified Solutions.
  • Experience with global networks.
  • Experience with ERP security.
  • Strong communication skills for effective interaction with both technical and non-technical staff.
  • Exceptional problem-solving abilities with a knack for documenting solutions and providing user training.
What We Offer:
  • A comprehensive compensation package including bonuses and benefits.
  • Ability to make a difference and lasting impact.
  • Working in a dynamic, collaborative, progressive, and high-performing team.
  • An opportunity to transform Scrap Metal Services Maintenance programs across the business.
  • Opportunities to grow and learn within the industry.


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