Customer Service Liaison
5 days ago
State Farm Insurance
**Job Summary:**
As a Customer Relations Representative at State Farm Insurance, you will play a vital role in delivering exceptional customer service and ensuring seamless customer experiences.
**Key Responsibilities:**
* Assist customers with their insurance needs and provide personalized support
* Process policy changes, claims, and payments accurately and efficiently
* Maintain customer records and update information as necessary
* Collaborate with team members to ensure a positive and collaborative work environment
* Promote and cross-sell insurance products and services to meet customer needs
* Handle escalated customer complaints and concerns with professionalism and empathy
* Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
**What We Offer:**
* Ongoing training and development programs to enhance knowledge and skills
* A positive and collaborative work environment
* Opportunities for career growth and advancement
**Requirements:**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Basic computer skills and proficiency in Microsoft Office
* High school diploma or equivalent required
**About Us:**
State Farm Insurance is a leading provider of insurance and financial services. We are committed to helping our customers achieve their goals and protect their assets.
**Equal Employment Opportunity:**
State Farm Insurance is an equal opportunity employer and welcomes applications from diverse candidates.
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