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Operations Project Manager

2 months ago

Omaha, Nebraska, United States Pacific Life Full time
About the Role

Pacific Life is seeking a highly skilled Strategic Operations Analyst to join our Operations Strategic Initiatives team. As a key member of our team, you will be responsible for leading and managing various operations projects, as well as divisional and enterprise projects that impact operations.

Key Responsibilities
  • Lead and manage multiple projects of medium to high complexity, ensuring timely and successful delivery.
  • Develop and maintain project plans, roadmaps, and documentation to ensure effective project management.
  • Collaborate with cross-functional teams, including technology, compliance, and operations, to clarify queries and remove impediments.
  • Develop approaches and solutions using a collaborative team approach, and develop needs assessments and cost-benefit analysis in support of proposed solutions.
  • Coordinate implementation plans to minimize impact to department workflow and ensure deliverables can be well-sustained by impacted teams after rollout.
  • Partner effectively with manager and team to gain and apply feedback, insight, and direction on project approaches and challenges.
  • Work closely with operations teams and SMEs to develop thorough business requirements and/or user stories for IT.
  • Work with operations teams and SMEs to effectively develop user acceptance test plans to provide end-user sign-off.
  • Partner with Ops and IT to determine how changes will fit into existing business processes, whether existing processes require modification, or if new processes need to be stood up.
Requirements
  • 6+ years of experience in a highly service-focused, financial services operations environment.
  • 5+ years of demonstrated ability to successfully lead mid to large-size projects, applying project management principles and track record of successful project delivery.
  • Ability to present information effectively to various levels of stakeholders and leaders.
  • Ability to work collaboratively with all levels of division and corporate management and teams to build consensus and meet project objectives.
  • Requires excellent organizational skills and the ability to work independently.
  • Ability to anticipate, identify, and overcome impediments to project success.
  • Excellent research and analysis, critical thinking, and verbal and written communication skills.
  • 4-year degree or equivalent combination of work and experience.
  • Formal training or project management certification training.
Preferred Qualifications
  • Knowledge of Smartsheet.
  • PMP Certified.
  • Advanced Degree.