Technical Support Specialist

3 weeks ago


Denmark, South Carolina, United States Compu-Vision Consulting Full time
Position: Helpdesk Analyst
Type: Remote
Company: Compu-Vision Consulting

Overview:
We are seeking a dedicated Helpdesk Analyst to provide exceptional technical support in a remote capacity. The ideal candidate will possess a strong understanding of network systems and troubleshooting methodologies.

Key Responsibilities:
  • Network Printer Configuration: Familiarity with TCP/IP Direct, Print Server URI, and managing print queues through Windows Server.
  • Scan-to-Email Solutions: Proficient in setting up traditional SMTP servers and enabling client scan-to-cloud email functionalities.
  • Software Installation and Troubleshooting: Experience in downloading executables and managing software from network folder shares.
  • Password Management: Capable of executing password resets in both On-Prem Active Directory and Azure environments.
  • Network Folder Management: Knowledge of creating and managing network folders, including security and sharing permissions.
  • User Account Management: Handling employee onboarding and offboarding processes in Active Directory and Azure/Office365.
  • Internet Connectivity Troubleshooting: Skills in diagnosing connectivity issues, including Wi-Fi connections and VLAN understanding.
  • ID Badge Printing: Experience with software that facilitates remote badge printing, with training provided.
  • Software Training: Providing guidance on using various software applications, including VPN, Microsoft Office Suite, and email clients.
  • Email Troubleshooting: Expertise in managing Outlook profiles, email accounts, and shared calendars.
  • SPAM Management: Proficient in utilizing tools to block unwanted emails through user and admin portals.

Qualifications:
We are looking for a candidate with a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with end-users. A commitment to providing high-quality support is essential.

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