Customer Engagement Specialist

1 week ago


West Chester, Pennsylvania, United States The Learning Experience #403 Full time

As an Enrollment Specialist at The Learning Experience #403, you will play a critical role in driving enrollment and creating a successful enrollment strategy.

Your primary responsibility will be to analyze and reconcile monthly P&L statements, creating action plans based on past performance and forecasted occupancy.

You will also be responsible for hiring and training outstanding talent and ensuring the center is fully staffed with high-performing teachers.

Additionally, you will forecast future enrollment based on annual graduation and manage center inventory- office supplies, curriculum, staff recognition items, etc.

In partnership with Center Director, you will conduct team meetings to communicate important information and set a direction.

You will also oversee marketing brand campaigns within the center and implement local marketing activities.

Furthermore, you will effectively use social media channels for parent engagement and retention, nurture leads through scheduling and conducting tours, and follow up with potential families to secure enrollment.

Your success in this role will depend on your ability to drive enrollment at the center, create a successful enrollment strategy, and build strong relationships with community and business leaders.

As a result, we are looking for a highly skilled Enrollment Specialist who has experience in retail/store management, demonstrated leadership ability, and ability to leverage data to understand the business and make decisions.

We are proud to offer a comprehensive benefits package that includes 401(k), bonus based on performance, dental insurance, paid time off, training & development, and vision insurance.

If you are a motivated and results-driven individual who is passionate about education and customer engagement, we encourage you to apply for this exciting opportunity.



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