Store Leadership Assistant

3 weeks ago

Bolivar, Missouri, United States U.S. Cellular Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team at U.S. Cellular. As a key member of our store leadership team, you will be responsible for supporting store leadership in achieving sales targets and goals by driving sales and business results through a premium guest experience and efficient execution of store operations.

Key Responsibilities
  • Sales and Service: Assist management on change efforts related to product and service knowledge and sales behaviors for associates.
  • Identify and Build Action Plans: Identify issues, build action plans, and seek opportunities to grow the business and increase customer satisfaction.
  • Customer Focused Environment: Promote and foster a customer-focused environment that ensures outstanding service.
  • Customer Relations: Provide customer relations by engaging with customers, ensuring customer needs are being met, transitioning customer interactions to sales associates, and providing general support of the sales team.
  • Positive Shopping Experience: Ensure a positive shopping experience for all customers, addressing and resolving concerns, and soliciting customer feedback, and satisfying customer requests.
  • Coaching and Training: Provide coaching on sales, product, and customer training in ensuring the highest level of customer service and sales.
  • Floor Management: Floor management to ensure store associates are delivering an exceptional customer service experience, building relationships, and delivering on customer service and sales goals.
Operations
  • Operational Functions: Completes all operational functions according to company guidelines, including but not limited to the following:
    • Store Scheduling: Works under the direction of the Store Manager to complete store scheduling for front-line sales team.
    • Training Goals: Ensure training goals and objectives are met for newly hired associates.
    • Subject Matter Expertise: Provide subject matter expertise on all store functions, including products, pricing plans, promotions, and service features, as well as those of competitors.
    • Feedback and Continuous Improvement: Provide feedback in operational needs to enable continuous improvement and supports associate training in operational-focus areas.
  • Store Processes: Support the implementation and maintenance of store processes to efficiently and effectively operate the store in identifying continuous improvement opportunities.
  • Merchandising and Operational Directives: Partner with store leadership to ensure that all merchandising and operational directives are completed timely and accurately.
  • Policies and Procedures: Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  • Visual Merchandising: Support visual merchandising directives within the store and maintain visual standards and brand expectations.
  • Collaboration: Collaborate with other U.S. Cellular business functions in various retail store initiatives and projects.
  • Operational Responsibilities: Assist with completing operational responsibilities including store scheduling, training goals, cash administration, achieving shrink goals, monitoring inventories, and store maintenance and upkeep.
General
  • Company Policies: Complies with company policies, procedures, and participates in required training.
  • Management Updates: Update management team concerning all aspects of sales, store traffic, customer experiences/feedback, and associate training/performance.
  • Relationship Building: Develop and maintain strong relationships with fellow store associates to build a culture of success.
  • Additional Duties: Performs other duties as assigned.
Qualifications
  • Education: High School Diploma or equivalent (GED).
  • Experience: Two or more years progressive work experience in sales and/or retail operations.
  • Time Management: Strong time management skills that include the ability to organize and prioritize tasks, as well as meet deadlines of multiple projects with various completion dates.
  • Leadership: Experience in leading sales and operations in a retail store.
  • Flexibility: Flexibility to perform different tasks based on day-to-day business needs.
  • Communication: Ability to build effective partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing, and presentation skills.
  • Language: Ability to read, write, and speak the English language to communicate with associates and customers in person, on the phone, and by written communication in a clear, straight-forward, and professional manner.
  • Problem Solving: Detail-oriented and a good problem solver.
  • Technical Skills: Intermediate level of Microsoft Office (Word, Excel, PowerPoint) and Windows-based systems/applications.
  • Schedule: Flexible in working a varied schedule including regular nights, weekends, and holidays.
  • Travel: Ability to travel to other locations when needed or directed.

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