Expo Team Member

4 weeks ago


Joliet, Illinois, United States Our Team Full time
Job Title: Expo

We are seeking a highly skilled and experienced Expo to join our team at Our Team. As an Expo, you will play a critical role in ensuring the smooth operation of our kitchen and maintaining the highest standards of food quality and presentation.

Key Responsibilities:
  • Recipe Adherence: Verify that all prepared food meets our standards, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines.
  • Line Management: Ensure that Line Cooks follow zoning guidelines at all times and maintain a clean and organized workspace.
  • Communication: Streamline communication between FOH and BOH Team Members, ensuring that ticket times and potential problems are communicated effectively.
  • Throughput Management: Manage throughput times as outlined through our Brand Standards, ensuring that prepared food is delivered timely to the table.
  • Food Safety: Conduct regular Line Checks to ensure that food is handled and stored safely.
  • Inventory Management: Stock and organize product on line, rotate product, and maintain a clean and organized workspace.
  • Prep Work: Complete assigned prep work for stocking and set up of station, and break down and clean station thoroughly at the end of each shift.
  • Demos: Lead demos and promote our menu items to guests.
Key Decisions:
  • Recipe Adherence: Make decisions regarding recipe adherence and Ecosure standards.
  • Food Quality: Prevent behaviors that result in inferior product being delivered to guests.
Influences:
  • Guest Experience: Influence the guest experience by ensuring that food is delivered timely and to the highest standards.
  • Throughput Times: Influence throughput times by managing the kitchen workflow effectively.
  • Food Waste: Influence food waste by ensuring that food is handled and stored safely.
Measures of Success:
  • Throughput Times: Exceed company standards for throughput times.
  • Guest Satisfaction: Meet or exceed company standards for guest satisfaction.
  • Ecosure Audits: Meet or exceed company standards for Ecosure audits.
  • Recipe Adherence: Achieve 100% recipe adherence, including plating and garnishing final product.
Qualification Requirements:
  • Coach Validation: Must be validated as a Coach.
  • Line Station Validation: Must be validated on a minimum of two line stations.
  • Menu Knowledge: Must demonstrate 100% menu knowledge through procedures and product garnishments.
  • Communication Skills: Must be able to communicate effectively with team members and guests.
  • Physical Demands: Must be able to walk and stand during entire shift, bend frequently, and lift and carry sacks and cases of up to 70lbs.
Competencies:
  • Passion for the Guest: Actively contribute to fun, friendly, and engaging service.
  • Communication: Keep the lines of communication positive, open, and productive.
  • Passion and Initiative: Keep it fun and keep up with the pace.
  • Reliability and Accountability: Work hard and deliver quality results.
  • Flexibility and Stress Tolerance: Handle uncertainty in a calm and controlled manner.
  • Teamwork and Collaboration: Fuel an environment where everyone pitches in and gets along.

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