Utility Billing Operations Specialist

1 week ago


Pierre, South Dakota, United States City of Pierre, SD Full time
Job Description

We are seeking a motivated and skilled Utility Billing Technician to join the Finance team at the City of Pierre, SD.

Job Summary

This is a full-time position responsible for accurate and timely utility billing, as well as independently and proactively identifying and troubleshooting problems and customer concerns. This role performs technical duties related to the utility billing process, maintaining all meter and utility account records, energy assistance contracts, and processing utility service orders.

Main Responsibilities
  • Assembles, prepares, calculates, and adjusts monthly utility bills, processes penalties on past due accounts, and assembles and mails disconnection notices.
  • Maintains all Meter and Utility Account records in Meter data collection system and billing system.
  • Processes all service orders for new service, reviews, and verifies accuracy of account information, processes all service terminations, and final billings.
  • Enters and reconciles batch utility payments, reviews and posts bank deposits, processes online bank ACH file transfers, prepares, and files state and federal funding reports for the airport.
  • Reviews and processes energy rebate applications, assists customers in person and on the phone as needed, maintains Energy Assistance Contracts with SD Department of Social Services.
  • Processes annual storm drainage billing, reviews new utility accounts, and performs related duties.
Requirements
  • Knowledge of modern office practices and procedures.
  • Knowledge of city and departmental policies and procedures.
  • Knowledge of computers and job-related software programs.
  • Skill in the provision of customer services.
  • Skill in the maintenance of files and records.
  • Skill in oral and written communication.
Work Environment

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects. The work is typically performed in an office.

Salary

$55,000 - $65,000 per year.



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