Host/Hostess

Job Summary:

We are seeking a highly skilled and enthusiastic Host/Hostess to join our team at TGI Fridays. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities:

• Greet guests warmly and make them feel welcome
• Manage the flow of guests into the dining and bar areas
• Provide accurate wait times and inform guests of current promotions
• Ensure a smooth handoff to the service staff
• Respond to incoming calls and provide excellent service
• Tend to special guest needs and requests
• Follow all relevant brand standards to deliver Fridays Service Style

Key Decisions:

Influences:

• Identifying and handling special needs or requests from guests
• Ensuring expedient seating of guests
• Seating guests in the bar area or dining area

Measures of Success:

• Follows Fridays Service Standards for greeting guests
• Consistently fulfills key responsibilities and accountabilities
• Guest satisfaction scores

Qualification Requirements:

• Must be able to carry natural conversations with guests without sounding scripted or intrusive
• Must be able to read menus
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Must be able to clearly communicate guests' needs to wait staff, bussers, managers, etc.
• Must be able to hear well in a loud environment
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop, and wipe

Competencies:

• Passion for the Guest: Creates a seamless guest experience by being the face of the door, welcoming guests, and enthusiastically meeting their needs
• Communication: Keeps the lines of communication positive, open, and productive
• Flair & Salesmanship: Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience
• Reliability & Accountability: Works hard, carefully follows direction and established guidelines, and delivers quality results
• Flexibility & Stress Tolerance: Knows that anything can and will happen and is willing to mix things up anyway
• Teamwork & Collaboration: Fuels an environment where everyone pitches in and gets along

Why Join Our Team:

We are a dynamic and fast-paced team that is passionate about delivering exceptional guest experiences. As a Host/Hostess, you will have the opportunity to work with a talented team of professionals who are dedicated to providing outstanding service and creating memorable experiences for our guests.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.