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Heating and Cooling Operations Manager
1 week ago
Job Requirements
As a General Manager, you will be responsible for leading our residential heating and cooling operations, driving revenue growth, and improving operational efficiency. This is a senior leadership position that requires a strong leader with excellent communication and interpersonal skills.
About the Role
You will be responsible for managing a team of professionals, overseeing operations, and ensuring compliance with safety regulations and company policies. The ideal candidate will have a proven track record of driving revenue growth, improving operational efficiency, and delivering exceptional customer service.
Key Responsibilities:
- Financial Performance: Drive revenue growth and improve financial performance by developing and implementing effective strategies.
- Sales Strategy & Team Management: Develop and implement sales strategies to drive growth, while motivating and training the sales team to ensure high levels of performance.
- Customer Service Excellence: Ensure timely call answering, high-quality customer service, and efficient execution of dispatch guidelines by customer service representatives and dispatchers.
- Team Leadership & Development: Lead, train, and develop team members to ensure a high level of performance and skill.
- Operations Oversight: Supervise the installation, repair, and maintenance of heating and cooling systems, ensuring quality and efficiency in service delivery.
- Technician Coordination: Oversee and coordinate the activities of technicians and staff, ensuring quality and efficiency in service delivery.
- Compliance & Safety: Ensure adherence to safety regulations and company policies at all times.
- Market Adaptability: Monitor market trends and adapt strategies to meet evolving business needs.
- Problem Solving: Conduct regular inspections to identify potential issues and recommend effective solutions.
- Vendor & Partner Relations: Manage and build professional relationships with vendors and partners to enhance business operations.
Qualifications:
- Proven track record as General Manager in a residential heating and cooling business, with success in growing revenue and profit.
- Extensive experience (10+ years) in HVAC, including system design and troubleshooting.
- Strong leadership skills with a demonstrated ability to manage and lead teams of managers, technicians, installers, customer service representatives, and dispatchers.
- Excellent communication and interpersonal skills.
- Ability to perform under pressure and manage time effectively to meet deadlines.
- Self-motivated with the ability to work independently and collaboratively.
- Proficiency with Apple devices and Microsoft Office 365 suite for communication and operations.
- Physical ability to push/pull/lift up to 50 lbs.
