Customer Service and Sales Leader
6 days ago
**Job Title:**
We are seeking a skilled and experienced Automotive Sales and Service Manager to join our team The ideal candidate will have a strong background in automotive sales and service, as well as excellent leadership and communication skills.
**Responsibilities:**
- Drives sales and financial performance in the Auto Care Center and service area;
- Ensures effective merchandise presentation, accurate and competitive pricing, and proper signing and in-stock and inventory levels;
- Budgets and forecasts sales assesses economic trends and community needs;
- Ensures that sales and profit goals are achieved and implements plans to correct any deficiencies;
- Provides customer service and assistance acknowledges the customer identifies customer needs assists with purchasing decisions locates merchandise resolves customer issues and concerns promotes products and services maintains a safe shopping environment;
- Creates and processes customer requests and service orders in accordance with company policies and procedures explains Auto Care Center and automotive products and services;
- Maintains the Auto Care Center and automotive sales floor and service area stocks and rotates merchandise removes damaged or out-of-date goods sets up, cleans, and organizes product displays signs and prices merchandise secures fragile and high-shrink merchandise handles customer and merchandise claims and returns zones the area orders, arranges, and organizes merchandise/supplies monitors the Auto Care Center and automotive area for environmental, disposal, and OSHA compliance ensures customer safety and satisfaction;
- Coordinates, completes, and oversees job-related activities and assignments develops and maintains relationships with key stakeholders supports plans and initiatives to meet customer and business needs identifies and communicates goals and objectives builds accountability for and measures progress in achieving results identifies and addresses improvement opportunities demonstrates adaptability and promotes continuous learning;
- Supervises and develops associates hires and trains mentors assigns duties provides recognition ensures diversity awareness.
**Requirements:**
- 2 years experience in automotive service or service industry field;
- 1 year of supervisory experience;
- Valid driver's license;
- Automotive Certification from Automotive Technical Institute, Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, ASE Certification - Certification Primary Location 1005 N Stratford Rd, Moses Lake, WA 98837-1574, United States of America Walmart, Inc. is an Equal Opportunity Employer By Choice We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them That means understanding, respecting, and valuing diversity unique styles, experiences, identities, abilities, ideas and opinions while being inclusive of all people.
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