Bronx Service Manager

7 days ago


Bronx, New York, United States BronxWorks Full time
About Us

BronxWorks helps individuals and families achieve self-sufficiency through education, employment, and supportive services. Our mission is to provide a safe and inclusive environment where people can access the resources they need to succeed. With over 60 locations across the Bronx, we offer a comprehensive array of programs that address family, children, youth, elder care, homelessness, mental health, and workforce development.

Your Key Responsibilities
  • You will work closely with the Living Room Assistant Program Director to coordinate intake and daily census reporting at the Living Room drop-in center.
  • You will supervise a team of Intake Specialists who will meet with and conduct intake screenings for individuals seeking services at the Living Room drop-in center.
  • You will oversee Homeless Outreach Team (HOT) Shift Supervisors who will manage evening and overnight shifts.
  • You will assess potential clients for eligibility in adult homeless service programs.
  • You will connect street homeless clients to transitional placements.
  • You will assign incoming referrals and ensure timely outreach.
  • You will engage and build rapport with chronically street homeless individuals in the Bronx.
  • You will operate agency vehicles for mobile outreach and client transportation.
  • You will maintain knowledge of social services and community resources.
  • You will provide referrals and direct assistance for accessing mental health services, medical care, substance treatment, vital documents, benefits, legal/immigration services, and permanent housing.
  • You will document interactions and monitor CARES.


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