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Retail Operations Specialist

2 months ago

Plainfield, Iowa, United States The Inn at Mattei's Tavern Full time
Job Overview

Company Overview:
A renowned establishment with a rich history, The Inn at Mattei's Tavern has evolved into a premier luxury destination, celebrated for its unique charm and hospitality.

Position Summary:
The Retail Operations Specialist is dedicated to delivering outstanding service and a welcoming atmosphere for all patrons visiting the General Store. This role encompasses the daily management of retail activities, ensuring a seamless shopping experience. The ideal candidate will possess robust project management abilities, retail experience, and a commitment to fostering memorable interactions for both guests and colleagues.

Key Responsibilities:

  • Inventory Management: Conduct bi-monthly inventory assessments for operational supplies and retail products, placing orders as necessary.
  • Sales Analysis: Review retail sales data and prepare monthly reports for the leadership team.
  • Merchandising Collaboration: Work alongside retail curation consultants to enhance store presentation.
  • Event Support: Collaborate with the Experience Curator, Marketing, and Operations teams to execute retail pop-up events.
  • Product Storytelling: Develop engaging narratives around retail offerings, the history of Mattei's Tavern, and the Santa Ynez Valley.
  • Networking: Build relationships with local vendors and partners to enrich the brand's story through unique experiences.
  • Customer Engagement: Drive sales by actively engaging customers, utilizing suggestive selling techniques, and sharing product knowledge.
  • Training and Development: Participate in training initiatives and facilitate experiences that inspire the team, ensuring all staff can confidently engage with guests.
  • Continuous Improvement: Identify opportunities to enhance guest experiences based on feedback and strategic insights.
  • Confidentiality: Uphold the confidentiality and security of sensitive resort information.

Qualifications:

  • A genuine passion for guest interaction and teamwork.
  • Ability to manage multiple tasks efficiently, including operating systems and responding to guest inquiries.
  • Strong collaborative skills to work effectively with various departments.
  • Critical thinking and problem-solving capabilities.
  • Composure under pressure and clear communication skills.
  • Basic computer proficiency.
  • Flexibility to work varied schedules, including weekends and holidays.
  • In-depth knowledge of The Inn at Mattei's Tavern and the surrounding area.
  • Willingness to adapt to new responsibilities as required.

Preferred Qualifications:

  • At least 2 years of experience in high-quality guest service, ideally within the hospitality sector.
  • Demonstrated success in delivering personalized services, including event coordination and retail management.
  • Proficiency in Gmail and GSuite.
  • Experience with Property Management Systems.

Compensation: $22.66/hour

Additional Information:
The Inn at Mattei's Tavern is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.