Cold Climate Refrigeration Expert

3 weeks ago

Waynesboro, Virginia, United States Johnson Controls Full time

We are a leading provider of advanced refrigeration solutions, specializing in transcritical CO2 systems for data centers and other high-demand environments. Our commitment to innovation and sustainability drives us to deliver cutting-edge technologies that meet the evolving needs of our clients.

About Johnson Controls

Johnson Controls is a global leader in smart, healthy and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places and the planet.

Estimated Salary: $120,000 - $150,000 per year

As a Cold Climate Refrigeration Expert at Johnson Controls, you will oversee and support our advanced refrigeration systems. This role involves monitoring control systems, collaborating with customers to troubleshoot and repair equipment, managing warranty replacements, and providing technical expertise.

You will do:

  • System Monitoring and Maintenance: Oversee the performance of transcritical CO2 refrigeration systems, ensuring optimal operation and promptly addressing any issues.
  • Customer Support and Troubleshooting: Collaborate with customers and end-users to diagnose and resolve system malfunctions, providing clear guidance and solutions.
  • Warranty and Parts Management: Handle warranty claims and coordinate the replacement of parts as needed, maintaining accurate records and ensuring timely resolutions.
  • Technical Documentation: Utilize Salesforce and other tools to document cases, track support activities, and maintain comprehensive service records.
  • Communication: Engage with customers via email and other communication channels to provide updates, technical information, and support.
What We Look For

We are seeking a skilled professional with:

  • Education: Bachelor's degree in engineering, preferably in Mechanical or Electrical Engineering.
  • Experience: Minimum of 5 years of experience with refrigeration systems, with a focus on transcritical CO2 technology.
  • Technical Proficiency: Strong understanding of refrigeration principles and experience with control systems.
  • Software Skills: Proficiency in Microsoft Office Suite and experience with Salesforce or similar CRM platforms.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on customer service.
  • Travel: Willingness to travel up to 10% of the time to client sites as required.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development.

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