Senior UX Researcher

6 days ago


Mountain View, California, United States Tik Tok Full time

About Us

TikTok is the leading destination for short-form mobile video, inspiring creativity and bringing joy to millions of users. Our mission is to provide a platform that connects people from across the globe.

The TikTok USDS User Research Insights team creates knowledge and provides insight surrounding user attitudes, perceptions, behaviors, and ways of thinking with the goal of informing key business decisions and product development.

We are looking for a skilled User Experience Researcher to join our team in the United States. As a key member of our research team, you will be responsible for conducting user research to inform product development and business decisions.

Responsibilities

  • Serve as a key research partner for the Global Payments team, leading mixed-methods research endeavors to further our knowledge of user and creator experience relating to e-commerce onboarding, payments, transactions, and related topics.
  • Proactively identify research needs and gaps and develop solutions for scaling our research practice.
  • Collaborate with cross-functional teams and stakeholders to identify critical research questions and understand user and creator needs in the North American market and other global markets.
  • Understand and incorporate complex technical and business requirements into research.
  • Design and implement research, gather insights, and synthesize findings into actionable insights that enable stakeholders to make business-critical decisions.
  • Define and measure UX metrics and develop programs for tracking user experience over time.

Requirements

  • Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Human Computer Interaction, or other related fields.
  • 4+ years experience in user experience research, design research, or product research in the technology industry, preferably in consumer tech or content.
  • Proven experience with using and appropriately selecting different design research methodologies including usability studies, field/remote testing, focus groups, interviews, concept tests, diary studies, surveys, A/B testing.
  • Experience in advanced quantitative methods and statistics, such as factor analysis, regression analysis, ANOVA, T-tests.

Preferred Qualifications

  • Demonstrated ability to analyze large data sets with statistical tools (SQL, Python, R, SPSS) and present findings clearly to influence product direction and business decisions.
  • Ability to manage multiple research projects simultaneously in a fast-paced environment and take the initiative to independently solve problems and learn new skills.
  • Excellent written and spoken communication, presentation, and interpersonal skills.
  • Flexibility to collaborate with Global Payments team, including regular meetings before 9am or after 5pm.
  • Full fluency in Mandarin to communicate fluidly with stakeholders in Singapore and other Asia-Pacific countries.

Salary

$120,000 - $150,000 per year, depending on experience.

About the Team

Our team is dedicated to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We are passionate about this and hope you are too.

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.



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