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Customer Service Representative

2 months ago

Union, Kentucky, United States Fifth Third Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller in our Hyde Park location. As a key member of our financial center team, you will be responsible for providing exceptional customer service, handling daily transactions, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer care, addressing customer inquiries and resolving issues in accordance with Fifth Third Bank policies.
  • Refer customers to business partners for products and services, promoting cross-selling and upselling opportunities.
  • Maintain a high level of knowledge of retail policies and procedures, ensuring compliance with bank regulations.
  • Work collaboratively with the platform team to maintain the efficient operation of the office, ensuring accurate balancing and resolving any discrepancies.
  • Consistently meet or exceed sales referrals, as set by management, through proactive sales efforts and effective customer engagement.
Requirements
  • High school diploma/GED required.
  • Ability to perform advanced math functions and handle cash transactions accurately.
  • Excellent communication and interpersonal skills, with the ability to interact comfortably and confidently with customers and colleagues.
  • Ability to work in a team environment, with a positive attitude and a willingness to learn and adapt to changing situations.
About Fifth Third Bank

Fifth Third Bank is committed to promoting an inclusive and diverse culture, where all employees feel valued and empowered to succeed. We are an equal opportunity employer, dedicated to providing a work environment that is free from discrimination and harassment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.