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Operations Director

2 months ago

Minneapolis, Minnesota, United States Emagine Entertainment Full time
Job Summary

We are seeking a highly skilled and experienced Operations Director to join our team at Emagine Entertainment. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our luxury cinemas, providing exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Supports Senior Leadership in decision-making to maximize results and drive business growth.
  • Develops and Implements Operational Strategies to enhance guest experiences, improve operational efficiency, and increase revenue.
  • Leads and Facilitates Guest Services to ensure exceptional guest experiences, resolves guest complaints, and maintains high guest satisfaction ratings.
  • Collaborates with Cross-Functional Teams to develop and implement effective training programs, improve operational processes, and drive business growth.
  • Analyzes and Reports Operational Performance to identify areas for improvement, develop strategies to address operational challenges, and drive business growth.
Requirements
  • Bachelor's Degree in Business Administration, Hospitality, or related field.
  • 5-10 Years of Experience in a senior leadership role in a theatre, retail, or hospitality environment.
  • Advanced Knowledge of Microsoft Office and point-of-sale systems.
  • Excellent Communication and Leadership Skills to drive business growth, improve operational efficiency, and enhance guest experiences.
What We Offer
  • Competitive Salary and benefits package.
  • Opportunities for Professional Growth and Development in a dynamic and fast-paced industry.
  • A Collaborative and Supportive Work Environment with a team of experienced professionals.